Last updated: 20 May 2026
These Terms and Conditions (the "Terms") govern your access to and use of Muxelio’s websites, products, and services, including our privacy-focused analytics software-as-a-service platform (the "Service"). The Service is provided by Muxelio ("Muxelio", "we", "us", or "our"), a company based in the United Kingdom.
By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account.
You agree to provide accurate information and to keep it updated. We may suspend or terminate accounts that provide inaccurate information or violate these Terms.
The Service provides privacy-focused website and/or product analytics. You control the configuration of the Service, including which data is collected, how it is processed, and how it is displayed, subject to the features available on your plan and in the Documentation.
No legal advice. The Service and Documentation are provided for informational purposes and do not constitute legal advice. You are responsible for determining your compliance obligations (including providing required notices, obtaining consents where necessary, and responding to data subject requests) under applicable laws.
Paid access to the Service is generally provided on a subscription basis as described in an applicable Order. If you are signing up on behalf of an organisation, you represent that you have authority to bind that organisation.
We may offer free trials. Trial features, limits, and duration will be disclosed at sign-up or in the Service. We may modify or terminate trials at any time as permitted by law.
You agree to pay all fees described in your Order. Fees are non-refundable except as required by law or as expressly stated in these Terms. Prices exclude applicable taxes, which you are responsible for paying unless you provide a valid exemption.
Subscriptions renew automatically for successive periods of the same length unless you cancel before the renewal date through the Service or as otherwise described in your Order.
If payment is overdue, we may suspend access to the Service until payment is received. You remain responsible for all charges incurred up to the date of suspension or termination.
You agree not to, and not to permit others to:
We may monitor usage for security, fraud prevention, support, and to enforce these Terms. We do not use such monitoring to circumvent the privacy-focused nature of the Service.
You are responsible for:
Our handling of personal data relating to our own business operations (for example, billing contacts and website visitors) is described in our Privacy Policy: [Insert Privacy Policy URL].
Where we process personal data on your behalf in Customer Data, you are typically the controller and we are the processor (or the equivalent roles under applicable law). We will process Customer Data only on your documented instructions, as necessary to provide and secure the Service, and as otherwise permitted by law.
If required by applicable law, you and Muxelio will enter into a Data Processing Addendum (DPA). If we provide a DPA, it is incorporated by reference into these Terms once executed or otherwise accepted per its terms: [Insert DPA URL or “available on request”].
We implement reasonable technical and organisational measures designed to protect Customer Data against unauthorised access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure; therefore, we cannot guarantee absolute security.
Retention periods may depend on your plan and configuration. Upon termination or expiration of your subscription, we will make Customer Data available for export for a limited period where supported, after which we may delete it in accordance with our retention practices and applicable law, unless we are legally required to retain it.
Customer Data may be processed in the United Kingdom and other countries where we or our subprocessors operate. Where required, we will use appropriate safeguards for international transfers (for example, UK IDTA, EU SCCs, or other mechanisms).
We may use third-party service providers (subprocessors) to support the Service (for example, infrastructure, error reporting, email delivery, and payment processing). Where required by law, we will impose appropriate data protection obligations on such providers.
The Service may integrate with third-party services. Your use of third-party services is governed by their terms and privacy policies, and Muxelio is not responsible for third-party services.
Muxelio and its licensors own all rights, title, and interest in and to the Service, Documentation, and related technology, including all intellectual property rights. Except as expressly stated, no rights are granted to you.
Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence during the subscription term to access and use the Service for your internal business purposes in accordance with the Documentation and your plan.
If you provide suggestions or feedback, you grant Muxelio a worldwide, perpetual, irrevocable, royalty-free licence to use and incorporate that feedback without restriction or obligation.
Each party may receive confidential information from the other. The receiving party will protect it using reasonable care and will use it only to perform under these Terms. Confidential information does not include information that is publicly available without breach, independently developed, or rightfully received from a third party.
We aim to keep the Service available, but we do not guarantee uninterrupted operation. Maintenance, updates, and downtime may occur. We may change or discontinue parts of the Service, provided that we will use reasonable efforts to avoid materially reducing core functionality during an active subscription.
Support offerings (if any) depend on your plan or Order and may be described on our website: [Insert Support URL].
We may suspend your access to the Service if: (a) you breach these Terms, (b) your use poses a security risk to the Service or others, (c) we are required to do so by law, or (d) your payment is overdue. Where feasible, we will provide notice and an opportunity to cure.
You may terminate by cancelling your subscription as described in the Service or your Order. Termination does not relieve you of obligations to pay fees accrued prior to termination.
We may terminate these Terms and your access to the Service if you materially breach these Terms and do not cure within a reasonable time after notice, or immediately if the breach is not curable.
Upon termination, your right to use the Service ends. Sections that by their nature should survive will survive, including Intellectual Property, Confidentiality, Disclaimers, Limitation of Liability, and Governing Law.
To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis. We disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be error-free, that data will be accurate or complete, or that the Service will meet your requirements.
Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable law.
Subject to the paragraph above, to the maximum extent permitted by law:
You will indemnify and hold harmless Muxelio from and against claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Service in violation of these Terms or applicable law, (b) your Customer Data, or (c) your breach of representations or obligations in these Terms.
We will indemnify you for third-party claims alleging that the Service, when used as permitted, infringes a UK intellectual property right. This does not apply to claims arising from: (a) your modifications, (b) combination with non-Muxelio products, (c) use not in accordance with the Documentation, or (d) your Customer Data. If the Service is found infringing, we may procure the right to continue, modify the Service, or terminate and refund prepaid unused fees for the affected portion.
If you are a consumer (not acting for business purposes) and UK consumer laws apply, you may have additional rights that cannot be excluded. Nothing in these Terms affects your statutory rights.
We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you (for example, by posting a notice in the Service or emailing the account owner). Continued use of the Service after the effective date of the updated Terms constitutes acceptance.
These Terms and any dispute or claim (including non-contractual disputes or claims) are governed by the laws of England and Wales, unless required otherwise by mandatory law.
The courts of England and Wales will have exclusive jurisdiction, except that if you are a consumer you may bring proceedings in your country of residence where required by law.